Service Support Coordinator
1.
0 Greenville, IL Greenville, IL Full-time Full-time From $17.
50 an hour From $17.
50 an hour We're lighting up the game at Nevco! We want every court, field, track and rink to display the latest scoring technology.
The love of the game is at the forefront of everything we do.
Nevco Sports, the world's leading supplier of integrated display and scoring systems is looking to supplement the Service Support team with a Service Support Coordinator at its service department in Greenville, IL.
Nevco is the largest privately held manufacturer of LED scoreboards, message centers and video displays in the world.
Nevco has held a tradition of quality and innovation for over 85 years.
When you join Nevco, you join a team.
It's what we do together that sets us apart.
Summary:
The Service Support Coordinator is responsible for the overall support of Nevco's Service Support Team.
This includes order entry, return product management, inventory auditing, and answering pricing questions.
This position reports directly to the Service Manager and will be based in the Service Department in Greenville, IL.
Requirements:
Successful candidates should be motivated to learn product lines Patience and tactfulness to collaborate with customers that are experiencing problems and may be upset or in stressful situations with emphasis on simplifying and enhancing customer experience Experience with office equipment, including computer and standard office software (MS Office) Excellent verbal and written communications skill required Interpersonal skills to work effectively with co-workers Manage customer orders and accounts through multiple channels including phone, tickets and email 1-2 years of customer service experience; preferably in a sales support role Sports industry knowledge/experience preferred Scope of Responsibility:
Answer customer calls, enter help desk tickets, enter orders and update customer accounts Actively work with accounting for collections and returns Actively manage RMA process with process improvements and inter-departmental collaboration Take ownership of assigned tickets and follow-up through to resolution Self-learning product knowledge to enhance order entry process Provide constructive feedback of issues as well as possible solutionsScope of Responsibility:
Answer customer service calls, resolve issues and conduct training remotely (by phone and remote PC session) Create and update issues in service ticketing system Take ownership of assigned tickets and follow-up through to resolution Self-learning product knowledge to become an in-house technical expert on software and electronic systems Occasional field service onsite at stadium customer locations (current passport a plus) Provide feedback of trending issues to engineering and product installation teams Requirements:
Successful candidates should be motivated to learn product lines (2-Year tech degree or equivalent experience a plus) Strong discipline and problem solving skills with aptitude to troubleshoot technical issues Patience and tactfulness to collaborate with customers that are experiencing problems and may be upset or in stressful situations with emphasis on simplifying and enhancing customer experience Experience with office equipment, including computer and standard office software (MS Office) Excellent verbal and written communications skill required Interpersonal skills to work effectively with co-workers Valid driver's license and acceptable driving record is a must Willingness to travel as needed for field service An interest in sports a plus Physical Requirements:
Must be willing to learn safe operating for lift equipment at elevation (experience is a plus) Must be able to work safely in varying weather conditions to troubleshoot and repair onsite video/scoreboard equipment Job Type:
Full-time Pay:
From $17.
50 per hour
Benefits:
401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Day shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Greenville, IL Greenville, IL Full-time Full-time From $17.
50 an hour From $17.
50 an hour We're lighting up the game at Nevco! We want every court, field, track and rink to display the latest scoring technology.
The love of the game is at the forefront of everything we do.
Nevco Sports, the world's leading supplier of integrated display and scoring systems is looking to supplement the Service Support team with a Service Support Coordinator at its service department in Greenville, IL.
Nevco is the largest privately held manufacturer of LED scoreboards, message centers and video displays in the world.
Nevco has held a tradition of quality and innovation for over 85 years.
When you join Nevco, you join a team.
It's what we do together that sets us apart.
Summary:
The Service Support Coordinator is responsible for the overall support of Nevco's Service Support Team.
This includes order entry, return product management, inventory auditing, and answering pricing questions.
This position reports directly to the Service Manager and will be based in the Service Department in Greenville, IL.
Requirements:
Successful candidates should be motivated to learn product lines Patience and tactfulness to collaborate with customers that are experiencing problems and may be upset or in stressful situations with emphasis on simplifying and enhancing customer experience Experience with office equipment, including computer and standard office software (MS Office) Excellent verbal and written communications skill required Interpersonal skills to work effectively with co-workers Manage customer orders and accounts through multiple channels including phone, tickets and email 1-2 years of customer service experience; preferably in a sales support role Sports industry knowledge/experience preferred Scope of Responsibility:
Answer customer calls, enter help desk tickets, enter orders and update customer accounts Actively work with accounting for collections and returns Actively manage RMA process with process improvements and inter-departmental collaboration Take ownership of assigned tickets and follow-up through to resolution Self-learning product knowledge to enhance order entry process Provide constructive feedback of issues as well as possible solutionsScope of Responsibility:
Answer customer service calls, resolve issues and conduct training remotely (by phone and remote PC session) Create and update issues in service ticketing system Take ownership of assigned tickets and follow-up through to resolution Self-learning product knowledge to become an in-house technical expert on software and electronic systems Occasional field service onsite at stadium customer locations (current passport a plus) Provide feedback of trending issues to engineering and product installation teams Requirements:
Successful candidates should be motivated to learn product lines (2-Year tech degree or equivalent experience a plus) Strong discipline and problem solving skills with aptitude to troubleshoot technical issues Patience and tactfulness to collaborate with customers that are experiencing problems and may be upset or in stressful situations with emphasis on simplifying and enhancing customer experience Experience with office equipment, including computer and standard office software (MS Office) Excellent verbal and written communications skill required Interpersonal skills to work effectively with co-workers Valid driver's license and acceptable driving record is a must Willingness to travel as needed for field service An interest in sports a plus Physical Requirements:
Must be willing to learn safe operating for lift equipment at elevation (experience is a plus) Must be able to work safely in varying weather conditions to troubleshoot and repair onsite video/scoreboard equipment Job Type:
Full-time Pay:
From $17.
50 per hour
Benefits:
401(k) matching Dental insurance Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
Day shift License/Certification:
Driver's License (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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