Customer Success Manager at SimpleLegal in Remote
What You Will Be Doing You will become a SimpleLegal product expert and help guide our customers in getting the most out of their system. You will be a problem solver for both our customers and internal stakeholders You will proactively identify at risk customers. You will develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes You will be working cross functionally with the Implementation, Support, Marketing, Product, Renewals Teams You will partner with your clients to set realistic expectations as it relates to customer deliverables What You Will Bring to SimpleLegal You can put yourself in others' shoes and see situations from perspectives other than your own You're motivated by seeing others succeed and grow when you partner with them Demonstrated experience partnering with internal and external stakeholders Demonstrated organizational skills with exceptional attention to detail Demonstrated experience managing several projects and task at the same time while level setting priorities for all stakeholders You're highly adaptable, easily acclimating to a rapidly changing business and industry You are hungry for knowledge. Legal Tech is undergoing a rapid change and you want to learn more! Requirements 5
years of professional experience Experience in Customer Success or Account Management Background in Consulting or Software (Legal Software is a plus) Experience with Salesforce and Customer Success tools Startup Experience working within a small Customer Success Org. Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case is a plus) Nice to Have Bachelor's Degree
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
years of professional experience Experience in Customer Success or Account Management Background in Consulting or Software (Legal Software is a plus) Experience with Salesforce and Customer Success tools Startup Experience working within a small Customer Success Org. Experience working with multiple stakeholders (Legal Ops, Legal, Finance, and IT in our case is a plus) Nice to Have Bachelor's Degree
Salary Range:
$80K -- $100K
Minimum Qualification
Account ManagementEstimated Salary: $20 to $28 per hour based on qualifications.
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